Get in Touch
We'd love to hear from you. Reach out to our team with any questions about our organic cosmetics and wellness products.
The information on this site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making health decisions.
Send us a Message
Our Location
Luminousnaturehealth
High Street 26
London, United Kingdom
Phone
Business Hours
| Monday – Friday | 9:00 AM – 6:00 PM |
| Saturday | 10:00 AM – 4:00 PM |
| Sunday | Closed |
We respond to emails and enquiries within 24 business hours.
Frequently Asked Questions
Find answers to common questions about our organic cosmetics, contact process, and wellness products.
What are your shipping times?
We dispatch all orders within 1-2 business days. Standard UK delivery takes 3-5 working days, while express delivery is available for 1-2 day shipping. International orders are processed within 5-7 business days.
Do you offer returns or refunds?
Yes, we offer a 30-day return policy on all unopened products. Simply contact our team with your order number and reason for return. We'll provide a prepaid return label and process your refund within 5-7 business days of receiving the item.
Are your products vegan and cruelty-free?
All our organic cosmetics are cruelty-free and never tested on animals. Most products are vegan, though some contain natural beeswax or honey. Each product page clearly indicates whether it's suitable for vegans.
Can I contact you outside business hours?
You can email us anytime at [email protected]. We check messages daily and respond within 24 business hours. For urgent matters, call us during business hours at +44 146 900 714.
Do you offer bulk orders or wholesale?
Yes, we welcome bulk and wholesale enquiries. Contact our team directly at [email protected] with details of your requirements, and we'll provide a custom quote and discuss special pricing options.
Are your ingredients organic and sustainably sourced?
All our products feature certified organic ingredients sourced from ethical suppliers. We work directly with farmers who follow sustainable practices and respect environmental standards. Detailed ingredient lists are available on each product page.